Your Privacy is important to us.
We understand that in the course of doing business together, you are likely to share confidential information about yourself, your family and your financial circumstances that you wouldn’t want shared with anyone else, and we completely understand why.
It is however, important that you understand the circumstances in which we must share some of your information with other solution providers in order to provide the service we give to you. The policy below will outline who and what we share with these 3rd party providers, as well as your rights to access and correct any information, and our obligations under GDPR.
Rest assured, we only share what we need to and have strict rules around this.
Who We Are
Parkchester Limited T/A Complete Mentor & Advisory Services (‘we’ or ‘us’ or ‘our’) gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.
Parkchester Limited T/A Complete Mentor & Advisory Services is registered office is at Unit 5, Third floor, The Riverfront, Howleys Quay, Limerick and we are a company registered in the Republic of Ireland under company number 268181. We act as the data controller when processing your data. Our designated Data Protection Officer/Appointed Person is Patrick Carroll who can be contacted Unit 5, Third floor, The Riverfront, Howleys Quay, Limerick, telephone number is 061 444200.
Information That We Collect
Parkchester Limited T/A Complete Mentor & Advisory Services processes your personal information to meet our legal, statutory and contractual obligations and to provide you with the products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.
The personal data that we collect from you is: –
- Name
- Date of Birth
- Home Address
- Personal Email
- Business Email
- Home Telephone Number
- Mobile Telephone Number
- PPS number
- Passport Number
- Driver’s License Number
- Employers name
- Employers address
- Employers tax number
- Employers contact details
- Copies of documents in support of the above information
- Special Category Data (e. health/medical information, personal financial information)
We collect information in the below ways: –
Personal and financial factfinds, application forms across all formats, Adhoc questionnaires i.e medical & financial information, Through follow up emails or telephone calls, Preliminary enquiry forms, Through text messaging and where applicable our information portal
How We Use Your Personal Data (Legal Basis for Processing)
Parkchester Limited T/A Complete Mentor & Advisory Services takes your privacy very seriously and will never disclose, share or sell your data without your consent unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time. The purposes and reasons for processing your personal data are detailed below: –
- We collect your personal data in the performance of a contract or to provide a service and to ensure that orders are completed and can be sent out to your preferred address
- We will occasionally send you marketing information where we have assessed that it is beneficial to you as a customer and in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests
Your Rights
You have the right to access any personal information that Parkchester Limited T/A Complete Mentor & Advisory Services processes about you and to request information about: –
- What personal data we hold about you
- The purposes of the processing
- The categories of personal data concerned
- The recipients to whom the personal data has/will be disclosed
- How long we intend to store your personal data for
- If we did not collect the data directly from you, information about the source
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.
You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object out to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we would be used.
If we receive a request from you to exercise any of the above rights, we will ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.
Sharing and Disclosing Your Personal Information
We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement.
Please see the Central Bank register for a full list of agencies held through Parkchester Limited T/A Complete Mentor & Advisory Services that we share your personal data with to avail of the best contract available to you at the time.
Also, Parkchester Limited T/A Complete Mentor & Advisory Services uses, CashCalc,, ClearChoice & Sharepoint to provide the below services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.
ClearChoice
ClearChoice is a comparison tool & quote engine. They are used to compare price and different policy types. The only information they are provided with are the name, DOB & smoker status.
For more information about ClearChoice, please visit www.clearchoice.ie
CashCalc
CashCalc is utilized as a data capture and cashflow modelling tool for us to collect and analyse our client’s personal financial information. The information we provide them is provided by our clients initially and also our clients email addresses, dates of birth and telephone number.
For more information about CashCalc, please visit https://cashcalc.co.uk/
Safeguarding Measures
Parkchester Limited T/A Complete Mentor & Advisory Services takes your privacy seriously and takes appropriate measures and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including:
We use including but not limited to–
- Industry standard encryptions,
- restricted access so only authorised personnel can access the information,
- IT authentication
- Industry Standard firewalls
- Industry standard anti-virus/malware
Consequences of Not Providing Your Data
You are not obligated to provide your personal information to Parkchester Limited. However, as this information is required for us to provide you with our services, deliver your products and legitimate interests, we will not be able to offer some/all our services without it.
How Long We Keep Your Data
Parkchester Limited T/A Complete Mentor & Advisory Services only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under the Irish CPC to keep your basic personal data (name, address, contact details) for a minimum of 6 years after the last relevant date after which time it will be destroyed unless there is a legitimate or legal reason for keeping the data.
Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.
Special Categories Data
Owing to the products, services or treatments that we offer, Parkchester Limited T/A Complete Mentor & Advisory Services sometimes needs to process sensitive personal information (known as special category data) about you, the collection of personal medical information and historical and personal financial information to process applications with companies whom we hold agencies with on your behalf. Where we collect such information, we will only request and process the minimum necessary for the specified purpose and identify a compliant legal basis for doing so.
Where we rely on your consent for processing special category data, we will obtain your explicit consent through a signature. You can modify or withdraw consent at any time, which we will act on appropriately and complete the task within a calendar month, unless there is a legitimate reason for not doing so.
LEGITIMATE INTERESTS
Parkchester Limited T/A Complete Mentor & Advisory Services will occasionally send you or contact you by email/telephone with services that have been identified as being beneficial to our customers and in our interests. Such information will be relevant to you as a customer and you will always have the option to opt-out/unsubscribe at any time.
Lodging A Complaint
Parkchester Limited T/A Complete Mentor & Advisory Services only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.
Office of the Data Protection Commissioner
Canal House
Station Road, Portarlington, Co. Laois
